Responsible Gaming
at fb77shop

1. Our Commitment to Safe Play

fb77shop was built with the Bangladeshi player in mind — from the sports-lovers tracking every BPL and IPL fixture to the casual slots enthusiast who enjoys a few rounds after work. We believe that responsible gaming is not a regulatory checkbox; it is a fundamental part of what it means to be a trustworthy platform in Bangladesh.

Our responsible gaming programme is woven into every layer of the platform — from the account registration process to the session timers displayed in the game lobby. We make it easy for players to set boundaries, take breaks, and seek help if gambling ever stops being fun and starts feeling like a burden.

The following principles guide every responsible gaming decision we make at fb77shop:

2. 18+ Age Restriction Policy

fb77shop is a strictly 18+ platform. No individual under the age of 18 is permitted to register an account, make a deposit, place a bet, or access real-money games on the platform under any circumstances. This is a non-negotiable condition of platform access and is enforced through our mandatory Know Your Customer (KYC) identity verification process.

How We Enforce the 18+ Rule

• All new accounts are required to complete identity verification before their first withdrawal and before certain deposit thresholds are reached. Verification requires a government-issued photo ID (National ID card, passport, or driving licence) confirming the player's date of birth.
• Where our automated systems detect inconsistencies in age-related data provided at registration, the account is flagged for manual review and suspended pending KYC completion.
• Any account found to belong to a player under the age of 18 will be permanently closed immediately. All funds deposited will be returned to the original payment method (bKash, Nagad, Rocket, or bank account), minus any winnings generated, which will be forfeited.
• fb77shop does not knowingly permit 18+ players to share their accounts with minors. Account sharing is a violation of our Terms & Conditions.

Protecting Minors in Your Household

If you share a device — a smartphone, tablet, or computer — with someone under the age of 18, we strongly encourage you to take additional steps to prevent access to the fb77shop platform:

• Always log out of your fb77shop account when you are not actively using the device.
• Enable a screen lock or device PIN on any device where the platform is accessed.
• If you use the fb77shop mobile application, ensure your device's app lock feature is activated.
• Consider enabling your device's built-in parental controls to restrict access to gambling-related content.
• Never share your fb77shop username or password with anyone, including family members.

3. Signs of Problem Gambling

Problem gambling can develop gradually and is often difficult to recognise in yourself. The earlier the signs are identified, the easier it is to take back control. fb77shop encourages all players to periodically review their own relationship with gambling using the indicators below. Ask yourself honestly whether any of the following apply to your recent gaming behaviour:

• You spend more money gambling than you originally intended to.
• You feel irritable, anxious, or restless when you try to reduce or stop gambling.
• You "chase losses" — continuing to bet in order to recover money you have already lost.
• You have lied to family members or friends about how much time or money you spend gambling.
• Gambling has caused you to miss work, study, or important personal commitments.
• You borrow money — from friends, family, or financial services — to fund gambling activity.
• You think about gambling frequently, even when you are doing something else.
• You continue gambling even when you can clearly not afford to do so.
• You use gambling as a way to cope with stress, loneliness, depression, or financial pressure.
• You have tried to cut back on gambling before but found it very difficult to do so.

A Quick Self-Assessment

If three or more of the warning signs above apply to your recent behaviour, we recommend activating a time-out or self-exclusion period immediately, reviewing your deposit limit settings, and reaching out to our support team. fb77shop can also provide access to a more structured self-assessment questionnaire through the responsible gaming section of your account dashboard.

4. Self-Management Tools

fb77shop provides a comprehensive suite of responsible gaming tools that every registered player can access directly from their account settings panel. These tools are free, instant to activate, and designed to give you meaningful control over your gaming activity. No approval from our team is required to set a limit — you are in charge.

Play History & Spending Review

In addition to limit-setting tools, your account dashboard provides a detailed Play History section where you can review all bets placed (including cricket, slots, and live casino), total amounts deposited and withdrawn via bKash, Nagad, Rocket, and Upay, net win/loss figures over any selected date range, and the total time spent in active gaming sessions. Reviewing this data regularly is one of the most effective ways to maintain a healthy relationship with gambling.

5. Self-Exclusion & Account Closure

Self-exclusion is fb77shop's strongest responsible gaming tool. When you self-exclude, your account is locked and you will be unable to log in, deposit, place bets, or receive any promotional communications from fb77shop for the duration of the exclusion period you choose.

Available Self-Exclusion Periods

• 6 months — Recommended for players who feel they need a meaningful break to reassess their gambling habits.
• 1 year — Suitable for players who recognise a more serious pattern of behaviour that requires an extended pause.
• 2 years — For players seeking a longer-term separation from gambling activity.
• 5 years — For players who want an extended commitment to staying away from gambling.
• Permanent exclusion — For players who have decided they do not wish to return to gambling on fb77shop at any point in the future. This action is irreversible.

What Happens When You Self-Exclude

Upon activating self-exclusion through your account settings or by contacting our support team:

• Your account is immediately locked — you will not be able to log in for the duration of the chosen period.
• Any pending withdrawal requests that were already in progress will be processed and paid out to your registered bKash, Nagad, or bank account.
• Any remaining account balance will be held securely and returned to you upon expiry of the exclusion period (or immediately, upon your verified request, during a permanent exclusion).
• You will be removed from all marketing and promotional communications lists immediately.
• If you attempt to create a new account during the exclusion period, fb77shop will identify and close it upon detection.

How to Request Self-Exclusion

• Via account settings: Log in → Account Settings → Responsible Gaming → Self-Exclusion → Select period → Confirm.
• Via live chat: Contact our 24/7 support team via the account dashboard live chat. Self-exclusion requests submitted via live chat are processed within 2 hours.
• Via email: Send an email to support@fb77shop with the subject line "Self-Exclusion Request". Include your registered username and your chosen exclusion period. We will process the request within 4 hours during business hours (BST, UTC+6).

6. Deposit & Loss Limits

Setting a deposit limit is one of the simplest and most effective ways to keep your gambling spending within a budget you are comfortable with. fb77shop supports three types of financial limits, all denominated in Bangladeshi Taka (৳):

Daily Deposit Limit

A daily deposit limit restricts the total amount you can deposit into your fb77shop account within any rolling 24-hour period. For example, setting a daily limit of ৳2,000 means that once you have deposited ৳2,000 in a single day — whether via bKash, Nagad, Rocket, Upay, or bank transfer — no further deposits will be accepted until the 24-hour window resets.

Weekly Deposit Limit

A weekly deposit limit applies over a rolling 7-day period. This is particularly useful for players who prefer to think about their gambling budget on a weekly basis rather than day by day. A limit of ৳5,000 per week, for instance, means your total deposits across all payment methods combined cannot exceed that figure within any 7-day rolling window.

Monthly Deposit Limit

A monthly deposit limit gives you control over your gambling spend on a full calendar-month basis. This is the broadest financial control tool available and is recommended for players who like to plan their entertainment budget monthly.

Loss Limits

A loss limit differs from a deposit limit in that it tracks your net losses rather than your deposits. If you set a weekly loss limit of ৳3,000, your ability to place bets will be paused once your cumulative losses in that rolling 7-day window reach ৳3,000 — regardless of how much of your deposited funds remain unspent. Loss limits are available on daily, weekly, and monthly timeframes.

7. Time-Out & Cool-Off Features

A time-out — sometimes called a cool-off period — is a short-term break from gambling that gives you space to reset without committing to a full self-exclusion. It is designed for players who feel they have been gambling more than they intended recently and want to step away temporarily without closing their account permanently.

Available Time-Out Periods

• 24 hours — A brief reset after a long session or an unexpectedly large loss.
• 7 days — A full week away from the platform to re-evaluate your gaming habits.
• 30 days — A meaningful month-long break suitable for players feeling a loss of control.
• Custom duration — Set a specific number of days between 1 and 180 to suit your personal needs.

What Happens During a Time-Out

During a time-out period on fb77shop, your account remains active but all gambling functionality is suspended. Specifically:

• You cannot log in to the platform to place bets, spin slots, or access live casino games.
• Deposits via bKash, Nagad, Rocket, and all other payment methods are blocked.
• Any pending winnings or withdrawal requests in progress at the time of activation will still be processed.
• You will not receive any promotional emails, bonus notifications, or marketing communications during the time-out period.
• Your account data, play history, and balance are preserved and will be available when the time-out expires.

Session Time Limits & Reality Checks

For players who do not want to take a full break but do want to stay mindful during active sessions, fb77shop also offers session time limits and reality check notifications. A session time limit automatically ends your gaming session after a set duration (e.g., 60 minutes). Reality check reminders pop up at intervals you define, displaying your session length, total amount wagered, and net result — helping you make an informed decision about whether to continue playing or take a break.

8. Support Resources & Contact

If you believe that gambling is negatively affecting your life — or the life of someone you care about — please do not hesitate to reach out. Seeking support is not a sign of weakness; it is a courageous and constructive step toward regaining control.

What Our Support Team Can Help With

• Activating deposit limits, loss limits, or session time limits on your behalf if you are having difficulty navigating the account settings panel.
• Processing a time-out or self-exclusion request immediately via live chat or email.
• Providing a copy of your play history and spending data in a readable format.
• Answering questions about responsible gaming tools in plain, clear English.
• Listening without judgment if you simply need to talk through a concern about your gambling behaviour.
• Providing written guidance on budgeting strategies and healthy gaming habits tailored to your situation.

Guidance for Friends and Family

If you are concerned that a friend or family member may be experiencing difficulties with gambling, you can contact our support team at support@fb77shop to discuss the situation in confidence. While we cannot make account-level changes without the account holder's verified consent, our team can provide guidance on how to approach the conversation with your loved one and what options are available to them through the platform.