fb77shop
Privacy Policy

1. Data We Collect

fb77shop collects personal data through several channels in the ordinary course of providing its betting and casino services to players in Bangladesh. We collect only the data that is necessary for the specific purposes described in this Privacy Policy and no more. The categories of personal data we collect are as follows:

Registration Data

When you create an account with fb77shop, we collect the information you provide directly, including:

• Full legal name
• Date of birth
• Residential address (including city, district, and postcode)
• Email address and/or mobile phone number
• Preferred currency (Bangladeshi Taka / BDT)
• Username and encrypted password (we do not store passwords in plain text)

Identity Verification (KYC) Data

To comply with our anti-money laundering obligations and to verify your age (18+), we collect:

• Copies of government-issued photo identification (National ID Card, passport, or driving licence)
• Proof of address documentation (utility bill, bank statement, or official government correspondence)
• Proof of payment method ownership (for example, a screenshot of your bKash, Nagad, or Rocket account showing your registered name and mobile number)
• Selfie photographs where required for enhanced identity verification

Transaction & Financial Data

When you deposit or withdraw funds, we collect transaction-related information including:

• Deposit and withdrawal amounts in BDT (৳)
• Payment method used (bKash, Nagad, Rocket, Upay, Visa, Mastercard, or bank transfer)
• Mobile wallet numbers or masked card details associated with your transactions
• Transaction timestamps and reference identifiers
• Account balance history

Gameplay & Betting Data

As part of delivering our services, fb77shop automatically records:

• Game sessions played, including game titles, stakes, outcomes, and durations
• Sports bets placed, including markets, selections, odds, and settlement results
• Bonus activations, wagering progress, and promotion redemptions
• Session start and end times (recorded in Bangladesh Standard Time, BST UTC+6)

Technical & Device Data

We automatically collect certain technical data whenever you access fb77shop, including via the mobile application or website:

• IP address and approximate geolocation derived from IP
• Device type, operating system, and browser version
• Unique device identifiers
• Pages visited, links clicked, and navigation paths within the platform
• Referring URL (the website or link that directed you to fb77shop)

2. How We Use Your Data

fb77shop processes your personal data for clearly defined and lawful purposes. We do not use your data for any purpose beyond what is described below without first obtaining your explicit consent:

Where we rely on legitimate interest as the legal basis for processing, we have carried out a balancing assessment and determined that our legitimate interests are not overridden by your rights and freedoms. You may request details of this assessment by contacting us at support@fb77shop.

Responsible Gaming Use

fb77shop uses gameplay and session data as part of its responsible gaming programme. This includes automated monitoring for patterns associated with problem gambling — such as extended continuous play sessions, rapidly escalating deposit amounts, or repeated attempts to deposit immediately after a withdrawal. Where such patterns are detected, our responsible gaming team may proactively contact you with information about support resources. This processing is carried out in your interest and is a core component of our duty of care as an operator.

3. Data Sharing & Third Parties

fb77shop does not sell, rent, or trade your personal data to any third party for commercial purposes. We share your data only in the limited circumstances described below, and only with parties who are contractually obligated to handle it in accordance with applicable data protection standards:

Payment Processing Partners

To process your deposits and withdrawals, we share necessary transaction data (such as your mobile wallet number, transaction amount, and account reference) with our payment processing partners, including bKash, Nagad, Rocket, Upay, and banking institutions such as Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. These partners receive only the data required to execute the specific transaction and are not permitted to use it for any other purpose.

Identity Verification Providers

KYC document review may be conducted by a third-party identity verification service provider. These providers process your identity documents solely for the purpose of verifying your age and identity on behalf of fb77shop and are bound by strict confidentiality agreements.

Game Content Providers

Game studios and software providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — may receive anonymised or pseudonymised gameplay data as part of the technical integration required to deliver their games through the fb77shop platform. These providers do not receive your personally identifiable registration or financial data unless strictly required for game integrity or dispute resolution purposes.

Legal & Regulatory Authorities

fb77shop may be required to disclose personal data to law enforcement agencies, regulatory bodies, or financial intelligence units where required by applicable law, court order, or regulatory direction. We will notify you of any such disclosure to the extent we are legally permitted to do so.

Fraud Prevention Networks

In cases where we detect or suspect fraudulent activity, money laundering, or other financial crime, we may share relevant account data with fraud prevention organisations and other operators within our network for the purpose of protecting the integrity of the platform and its users.

4. Cookies & Tracking Technologies

fb77shop uses cookies and similar tracking technologies (including web beacons and local storage) on its website and mobile application to deliver, maintain, and improve the platform experience. This section explains what cookies we use and why.

What Are Cookies?

Cookies are small text files that are placed on your device by a website when you visit it. They allow the website to remember information about your visit, such as your language preference, login status, and session activity. Cookies do not contain executable code and cannot directly access files on your device.

Types of Cookies We Use

Managing Cookies

Strictly necessary cookies cannot be disabled as they are essential to the operation of the platform. For all other cookie types, you may manage your preferences through your browser settings. Most modern browsers allow you to block or delete cookies. Please note that disabling functional cookies may affect the quality of your experience on fb77shop — for example, your language settings may not be retained between sessions.

fb77shop does not use cookies for the purpose of displaying third-party advertising or tracking your activity on other websites unrelated to the platform.

5. Data Retention & Storage

fb77shop retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply as a general guide:

• Account registration data: Retained for the lifetime of your account and for a minimum of five (5) years following permanent account closure, in accordance with anti-money laundering record-keeping obligations.
• KYC documents: Retained for a minimum of five (5) years following the completion of the verification process or the closure of the account, whichever is later.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction for financial audit and AML compliance purposes.
• Gameplay and betting records: Retained for a minimum of three (3) years for dispute resolution and responsible gaming purposes.
• Customer support communications: Retained for a minimum of two (2) years from the date of the last interaction.
• Technical and device data (logs): Retained for up to twelve (12) months unless required longer for security investigation purposes.

When personal data is no longer required and no legal basis exists for retaining it further, fb77shop will securely delete or anonymise it so that it can no longer be associated with your identity.

6. Your Privacy Rights

As a registered player on fb77shop, you hold the following rights in respect of your personal data. These rights may be exercised at any time by contacting us at support@fb77shop with your request and sufficient information to verify your identity:

fb77shop will respond to all verified privacy rights requests within a reasonable timeframe. In certain circumstances, we may be unable to fulfil a request — for example, where data must be retained to comply with a legal obligation such as AML record-keeping requirements. In such cases, we will explain the reason clearly in our response.

7. Data Security Measures

fb77shop takes the security of your personal data seriously and maintains a layered technical and organisational security framework designed to protect against unauthorised access, disclosure, alteration, or destruction of your data. Our key security measures include:

• Transport Layer Security (TLS 1.3): All data transmitted between your device and the fb77shop platform is encrypted using TLS 1.3, the current industry standard for secure web communications.
• Encryption at rest: All stored personal data — including KYC documents and financial records — is encrypted using AES-256 symmetric encryption.
• Access controls: Access to personal data is restricted to authorised fb77shop personnel who require it to perform their job functions. All access is logged and subject to periodic review.
• Password security: User passwords are hashed using industry-standard cryptographic hashing algorithms (bcrypt). Plain-text passwords are never stored.
• Two-factor authentication (2FA): Players are encouraged to enable 2FA on their accounts for an additional layer of login security, available through the account security settings panel.
• Intrusion detection: fb77shop employs automated intrusion detection and anomaly monitoring systems to identify and respond to potential security incidents in real time.
• Regular security audits: The platform undergoes periodic security assessments, including penetration testing, to identify and remediate vulnerabilities before they can be exploited.

Despite these measures, no method of data transmission over the internet or electronic storage is 100% secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, fb77shop will notify affected users promptly and take all reasonable steps to mitigate any harm.

8. Policy Updates & Contact

fb77shop reserves the right to update or revise this Privacy Policy at any time in response to changes in applicable law, our data processing practices, or the services we offer. Any changes will be published on this page with the "Last Updated" date revised accordingly. Where a change is material — meaning it significantly affects how we handle your personal data or your rights — we will provide advance notice through the platform dashboard or by email where practicable.

We encourage you to review this Privacy Policy periodically. Continued use of fb77shop following the publication of an updated Privacy Policy constitutes your acknowledgement of the revised terms. If you do not agree with any update, you should stop using the platform and contact us to request account closure.

Contact Our Privacy Team

For any questions, concerns, or requests relating to this Privacy Policy or the way fb77shop handles your personal data, please contact our support team directly:

• Email: support@fb77shop
• Live Chat: Available 24/7 through the account dashboard
• Support Language: English
• Response Time: We aim to respond to all privacy-related queries within 5 business days (Bangladesh Standard Time, BST UTC+6)

This Privacy Policy applies exclusively to data processed in connection with your use of the fb77shop platform. It does not apply to any third-party websites, payment providers, or external services that may be linked to or integrated with the platform — each of those parties operates under its own privacy policy.